Terms & Conditions

2. Eligibility

• You must be 18 years or older and capable of entering into legally binding contracts.
• For businesses, the account must be opened by an authorized representative.
• You agree to provide accurate, complete, and verifiable information during registration.
• Completion of KYC (Know Your Customer) is mandatory to use payment and payout services.

3. Services

eFincePay provides:

• Payment Acceptance – UPI, credit/debit cards, net banking, wallets, and international payments.
• Payouts – Vendor payments, salary disbursements, refunds, and instant transfers.
• Dashboard Tools – Real-time transaction monitoring, settlements, and analytics.
• Invoices & Reports – GST-compliant invoices, downloadable reports, and audit logs.
• Developer Integrations – APIs, SDKs, and webhooks for smooth integration.

4. Fees & Pricing

• A transaction fee is applicable for each payment, clearly shown on the dashboard.
• GST and other statutory charges apply as per Indian law.
• eFincePay does not charge hidden fees.
• Any fee changes will be notified at least 7 days in advance.

5. Settlements & Payouts

• Settlements are subject to banking hours, holidays, and RBI guidelines.
• Instant payouts are available, but subject to service eligibility and additional fees.
• eFincePay is not responsible for delays caused by banks, NPCI, or third-party networks.

6. User Obligations

You agree to:

• Provide accurate information and documents for compliance.
• Use services only for legitimate business activities.
• Not engage in unlawful, fraudulent, or prohibited activities such as gambling, counterfeit goods, or money laundering.

7. Security & Authentication

• You must keep your login credentials, API keys, and OTPs confidential.
• eFincePay uses PCI-DSS compliance, AES encryption, and AI-driven fraud monitoring.
• We strongly recommend enabling Two-Factor Authentication (2FA).

8. Liability & Indemnity

• eFincePay is not liable for losses arising from bank failures, system downtime, or unauthorized access caused by negligence.
• You agree to indemnify eFincePay against any claims, damages, or losses due to misuse of the platform.

9. Suspension & Termination

• We may suspend/terminate your account for non-compliance, fraud, or illegal activity.
• You may request account closure anytime, subject to settlement of pending dues.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Any disputes will be resolved in the courts of Chennai, Tamil Nadu.
• Arbitration may be considered for business disputes, under the Arbitration & Conciliation Act, 1996.