Privacy Policy

Last updated: Aug 2025

1. Information We Collect

We may collect the following information:

  • Personal Data: Name, Email, Mobile number.
  • Business Data: Company name, PAN, GST, CIN, Bank account details.
  • Transaction Data: Payment amounts, methods, settlement history.
  • Technical Data: Device info, IP address, browser type, cookies.
  • KYC Data: Government-issued IDs, address proofs, and documents required by RBI guidelines.

2. How We Use Your Data

Your information is used to:

  • Verify your identity and complete KYC/AML compliance.
  • Process payments and enable secure payouts.
  • Provide invoices, settlements, and reports.
  • Detect and prevent fraud.
  • Improve our dashboard and user experience.
  • Send service-related updates, notifications, and offers (only with consent).

3. Data Security

  • All sensitive data (like bank details, card numbers) is encrypted using AES-256 and SSL encryption.
  • We follow PCI-DSS Level 1 compliance for handling card information.
  • Our AI monitors transactions in real-time for fraud detection.

4. Data Sharing

  • We do not sell or rent your data.
  • Information may be shared with:
  • Banking partners and payment networks (e.g., NPCI, Visa, Mastercard).
  • Regulatory authorities (e.g., RBI, FIU-IND) when legally required.
  • Third-party vendors providing KYC verification, fraud detection, or analytics services.

5. Cookies & Tracking

  • Cookies help us improve your login experience and personalize dashboard analytics.
  • You can disable cookies in your browser, but certain features may not function properly.

6. Your Rights

As a user, you have the right to:

  • Request a copy of your stored data.
  • Update or correct inaccurate data.
  • Request deletion of your account and related data (subject to RBI guidelines).
  • Opt out of marketing communications anytime.

7. Data Retention

  • Transactional and KYC data may be retained for a minimum of 5 years, as mandated by Indian regulations.
  • After this period, data is securely deleted unless required for legal purposes.

8. Policy Updates

eFincePay may update this Privacy Policy periodically. Significant changes will be communicated via email or dashboard notification.